PHONE PLUS CLOUD – Yealink tutorial

Using Yealink cordless phones with your PHONE PLUS CLOUD system.

Before starting, we suggest you label the phones as they are assigned to extensions (11, 12, 13)
A. Making an outbound call

Dial the telephone and press the bottom green talk button on the left

B. Answering an incoming call

Press the bottom left talk button (answer)

C. Answer a second call on the same handset
  1. Press the top left button (answer)
  2. To hang up press the bottom red hang up button on the right
  3. To talk with the original call – press the top right button (Unhold)
D. Place a caller on hold
  1. Press the top right button (options)
  2. Scroll down to HOLD
  3. Press the center button to select
  4. Press the top left button (Resume) to talk again
E. Transfer to another handset extension
  1. Press the top right button (options)
  2. Press the top right button a second time (transfer)
  3. Dial the extension number
  4. Press the top right button a third time (transfer)
  5. Your call will be transferred to the other handset
F. Transfer a live caller to UPS 800# or AMAZON 800#
  1. If you are speaking to a caller who needs to speak with UPS or AMAZON
  2. Ask them to hold while you get them assistance – then you can transfer their call
  3. Press the TRAN button in the lower left corner
  4. Dial  1 0  to transfer to UPS – or  2 0  to transfer to AMAZON
  5. Press the red hang-up button
  6. The call will automatically be transferred directly to the UPS 800# or AMAZON 800#
G. Retrieve Voicemail

When callers leave a voicemail message it is sent to your store email as an audio file.
The Sender email address is “Phone.Plus”.
If you do not see these coming to your main mailbox, please check your spam folder.

H. Adjusting Volumes
  • Volume while talking to a caller
    While in a live conversation press the right circle arrow to increase the volume
    press the left circle arrow to lower the volume
  • Volume of the ringer when a call is coming in
    While NOT in a live conversation press the right circle arrow to increase the volume
    press the left circle arrow to lower the volume

If you have more questions, review the Yealink USERS GUIDE by clicking HERE.

If you need to update your HOLD PLUS messages,CLICK HERE