Audio Messaging
Technology is only part of the phone service your business requires. If you don’t include professional audio messaging to enhance your brand and service your customers, you don’t have a business phone system, you just have a phone.
PHONE PLUS business phone service is loaded with customized, professional audio messaging to provide your callers the information they need, improve your image, promote your products and services, and grow your business.
Premier is not a phone company, it’s a communications company.
HOLD PLUS Message on Hold
Optimize hold time with custom branded marketing messages
IntroGreet
Easily update your PHONE PLUS main greeting at any time
Auto Attendant
Seamlessly direct calls before you even answer the phone
Information Mailboxes
Provide callers the information they need quickly and efficiently
Custom Voicemail Box
Personalize voicemail greetings for each user and every department
HOLD PLUS Marketing Messages On Hold
- Percentage of callers who make buying decisions from information heard on hold: 40%
- Percentage of callers who prefer listening to messages while on hold: 85%
- Percentage of callers who will stay on hold longer if listening to a message: 48%
- Percentage of callers who will not call back if they hang up on hold: 34%
Why Message On Hold Marketing?
Comfort: Nothing makes 30 seconds feel like 30 minutes quite like waiting on hold. Silence provides no assurance their call is still connected or important. Comfort callers on hold with professional quality messages, uniquely crafted with your brand message.
Sales: Callers on hold are a captive audience. Don’t waste this golden opportunity in silence, playing the radio, music with offensive lyrics, negative news or elevator music. Message on hold marketing allows your business to educate, up-sell, cross-sell, and promote lesser known, higher profit products and services. Callers may be familiar with your business, but they probably don’t know everything you’d like them to know.
Why HOLD PLUS Message On Hold?
Quality: HOLD PLUS delivers world-class digital productions, sent direct to you from Nashville, the recording capital of the world. Your production will be broadcast quality and include licensed music / fx and award winning voice talents.
Creativity: We’re a creative group of people. Your callers will enjoy being educated AND entertained while on hold. No boring elevator music. No one-size-fits-all stock scripts. Every HOLD PLUS message on hold production offers a customized message for your business. Hold messages that sound different and deliver better results than the rest.
Flexibility: Select the update options that best meet your marketing needs. Choose production elements that reinforce your brand. HOLD PLUS equipment will interface with any phone lines or system. We can also produce HOLD PLUS programs to play on your existing equipment.
Value: Your HOLD PLUS package is built around your marketing / communications needs and budget. No other marketing tool lends greater value.
Management: Let’s design a HOLD PLUS program to meet your needs and we’ll manage everything for you.
What’s Included in Your HOLD PLUS Package?
1. Professionally produced music and message on hold programs featuring:
Experienced and creative script writing
Seasoned professional voice talents
Licensed music and sound FX
World class quality digital production
2. FREE use of our digital message repeater: If needed
You’re not required to purchase or maintain any equipment.
We include all installation cables, instructions and assistance.
3. A solid 100% satisfaction guarantee on all equipment and productions.
Your investment is based on production and location variables:
Custom programs are available for as low as $1/day
Monthly, quarterly or unlimited update packages are designed to meet your budget.
We’ll design a package that suits your communication needs…
… and your rate is guaranteed not to increase, based on our 3 year Service Agreement
What Does HOLD PLUS Sound like?
Click the arrows below to enjoy these samples of HOLD PLUS statements.
A typical HOLD PLUS programs is 4 minutes in length and include 5-6 separate statements.
Ben Franklin Plumbing
What better way to brand Ben Franklin Plumbing than using the voice of Ben Franklin himself? The company used this particular HOLD PLUS statement to promote the quality of their plumbing work.
Neighborcare
Sound effects and a custom character voice set this HOLD PLUS message on hold program apart. Delivery is the key to getting a callers attention. This HOLD PLUS program educates Neighborcare callers on a variety of products and services in a short amount of time.
Hallmark Volkswagen
Want to drive traffic to your brick and mortar? Use your on hold messages to advertise an experience customers can only get in-store. Like this Hallmark Volkswagen program promoting both the price of a new Jetta and the customer service, shoppers will experience at the dealership.
CenturyTel
CenturyTel used this message on hold statement to promote additional products they offer, but HOLD PLUS features them in a unique way: entertaining format, custom music, custom script, and professional voice talent make all the difference in the world.
What Do HOLD PLUS Customers Say?
“I can cite several times when a caller has made a purchase based solely on the message they heard while on hold. It amazes me how closely callers really do listen.”
Sharon Bratton – CenturyLink – a 33-year HOLD PLUS client
“I believe HOLD PLUS is the very best return for advertising dollars we spend. It’s a great way for us to remind every caller about our packing services, boxes, and supplies.”
Mary Ellen Sheets – Two Men and a Truck – a 26-year HOLD PLUS client
“We get positive comments about our on hold messages all the time. Customers often say, ‘I didn’t know you offered _____.’ HOLD PLUS provides us a very professional image enhancement.”
Mia Moorhead – The UPS Store – a 22-year HOLD PLUS client
IntroGreet
Customize your main greeting instantly in real time with IntroGreet from PHONE PLUS. Whether it’s informing your customers about inclement weather, holiday hours, or wanting to market a new product/service, the IntroGreet package is the perfect tool.
With this feature, you’ll log in and add any message you want playing before clients hear your MAIN greeting.
You can change IntroGreet messages in three ways:
- Choose a pre-recorded message from PHONE PLUS.
- Your system calls your cell phone, and you record the message with your own voice.
- Type in your custom message, and a life-like computer generated voice reads your message.
Auto Attendant
Auto-attendant is the automated answering service, or virtual receptionist, from PHONE PLUS that seamlessly routes incoming calls to the right person or department.
PHONE PLUS auto attendant can be multi-level with flexible submenu options. The customized, professional welcoming voice will direct callers to the appropriate department, extension, voicemail box, etc. – without needing a live operator, even outside of business hours.
