In the app store, please search for “Nuso” and click “Download”. Once the application is downloaded, use the login credentials you created from the welcome email you received.

When logging in the first time, you will be asked a series of questions. You can allow the app to work with voice recognition apps such as Siri, but this is not required.

The app will ask you to allow notifications. Notifications must be allowed in order for you to be alerted to incoming calls.

The app will also ask for access to your contacts. This is optional.

The last request the app will make is to access your microphone. Microphone access is necessary for full function of your mobile app.

Once logged in, we can explore the app and how it works.

The first thing we see is the Contacts tab. You can press the magnifying glass icon to search for specific contacts, extensions, or telephone numbers.

The icon to the right with three horizontal lines allows you to sort your contacts.

The icon of the plus sign on the right allows you to add new contacts.

In the top left hand corner, if you click on the word All, you can sort the contacts based upon ones that are specific to your work place contact, coworkers, or contacts from your cell phone.

The next tab to the right is the Voicemail tab.

Voicemails are set up to be automatically deleted in the system once they are sent to your email, but this can be changed.

The middle icon of the text bubble is for Messages.

From here you can instant message your coworkers. If you are interested in being able to text all cell phone numbers, please contact us about PHONE PLUS Text pricing.

The next icon to the right is Call History. From here you can view all your inbound, outbound, and missed calls.

To make an outbound call, simply press the red icon of the phone keypad in the bottom right hand corner. Enter the number you wish to call, and press the green circle button.

Once the call is placed, you can put the call on speaker, mute yourself, put the caller on hold (with HOLD PLUS marketing messages), add an additional call to the conversation, view the dial pad to press additional numbers for an auto attendant, or transfer the call.

Please note, if you also have a physical phone with us that is set as the same extension, you can press the switch phone icon, and the call will be transferred to your physical phone.

If you are on a call and wish to transfer the call to a coworker or a different telephone number press the Transfer button.

From here, you can choose to transfer the call to one of your contacts, or dial the number yourself. In this video, we will choose from contacts. Currently, my only contacts are my coworkers.

A small phone icon will indicate which of your contacts are online and available for call transfer. Green will indicate online and gray will indicate offline.

Select the contact you wish to direct the call transfer to.

You will be given two transfer options, a blind transfer and an assisted transfer. If you select blind transfer, the call will be directed straight to the contact you selected, and your current call will end.

If you select assisted transfer, the caller will be placed on hold as you ring the desired recipient’s phone. Before the recipient picks up, you have the choice to cancel the transfer if you wish.

Once the desired recipient answers your call, you can inform them you are transferring a call to them, then press the Complete Transfer button.

This will end the call on your line, and transfer the caller to the new destination.

If you have any questions, please email Tech@PremierCompanies.com or call 615-591-3400 ext 4.