Installation Guides New PHONE PLUS System Fax Interface Add New Handset Replace Lost Handset Add New Desk Phone User Guides Using Your Handset Using Your Desk Phone IntroGreet Messages Call Recording Using Your Softphone Using Your Mobile App Audio Message Update Add-On Features More Products Payment Update Troubleshooting Refer a Friend Using Your PHONE PLUS Desktop Softphone PHONE PLUS Manager Portal </div> </div> </div> </div><div class="et_pb_row et_pb_row_4"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_accordion et_pb_accordion_0"> <div class="et_pb_toggle et_pb_module et_pb_accordion_item et_pb_accordion_item_0 et_pb_toggle_open"> <h5 class="et_pb_toggle_title"></h5> <div class="et_pb_toggle_content clearfix"><p>To begin, log into the PHONE PLUS Manager Portal using the link at the top of the page. If you do not have, or have forgotten your log in credentials, please email Tech@PremierCompanies.com or call 615-591-3400 ext 4.</p> <p>Once logged in, go to the top right hand corner. You will see a dropdown menu that says <em>Apps</em>. Click on the drop down menu and select <em>Web Phone</em>.</p> <p>You will be shown a few basic instructions. Click <em>Next</em>, then <em>Done</em> to close them out.</p> <p>The first thing we see is the <em>Contacts</em> tab. You can press the magnifying glass icon to search for specific contacts, extensions, or telephone numbers.</p> <p>The icon to the right with three horizontal lines allows you to sort your contacts.</p> <p>The icon of the plus sign on the right allows you to add new contacts.</p> <p>The next tab to the right is the <em>Voicemail</em> tab. Voicemails are set up to be automatically deleted in the system once they are sent to your email, but this can be changed.</p> <p>The next tab to the right is <em>Call History</em>. From here you can view all your inbound, outbound, and missed calls.</p> <p>The tab on the far right is for <em>Messages</em>. From here you can instant message your coworkers. If you are interested in being able to text all cell phone numbers, please contact us about PHONE PLUS Text pricing.</p> <p>To make an outbound call, simply press the orange plus sign icon, then the phone keypad.</p> <p>Enter the number you wish to call by either clicking on the numbers with your mouse, or typing them in via keyboard, and press the green circle button to be connected, and the red circle button to end a call.</p> <p>Let’s see what an incoming call looks like.</p> <p>When a call comes in, you have an option to answer, ignore, or reject the call.</p> <p>While on a call, you can mute yourself, put the caller on hold to hear HOLD PLUS marketing messages, view the dial pad to press additional numbers for an auto attendant, add an additional call to the conversation, transfer the call, or park the call for a coworker to pick up later.</p> <p>Please note, if you also have a physical phone with us that is set as the same extension, you can press the switch phone icon, and the call will be transferred to your physical phone.</p> <p>If you are on a call and wish to transfer the call to a coworker or a different telephone number press the <em>Transfer</em> button.</p> <p>From here, you can choose to transfer the call to one of your contacts, or dial the number yourself. In this video, we will choose from contacts. Currently, my only contacts are my coworkers.</p> <p>A small phone icon will indicate which of your contacts are online and available for call transfer. Green will indicate online and gray will indicate offline.</p> <p>Select the contact you wish to direct the call transfer to.</p> <p>You will be given two transfer options: a blind transfer and an assisted transfer. If you select blind transfer, the call will be directed straight to the contact you selected, and your current call will end.</p> <p>If you select assisted transfer, the caller will be placed on hold as you ring the desired recipient’s phone. Before the recipient picks up, you have the choice to cancel the transfer if you wish.</p> <p>Once the desired recipient answers your call, you can inform them you are transferring a call to them, then press the <em>Complete Transfer</em> button.</p> <p>This will end the call on your line, and transfer the caller to the new destination.</p> <p>If you have any questions, please email Tech@PremierCompanies.com or call 615-591-3400 ext 4.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> <!--BEGIN: TRACKING CODE MANAGER (v2.2.0) BY INTELLYWP.COM IN FOOTER//--> <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-82411739-1', 'auto'); ga('send', 'pageview'); </script> <!--END: https://wordpress.org/plugins/tracking-code-manager IN FOOTER//--><div id="pum-8579" class="pum pum-overlay pum-theme-7261 pum-theme-standard popmake-overlay click_open" data-popmake="{"id":8579,"slug":"brother-fax-instructions","theme_id":7261,"cookies":[{"event":"on_popup_close","settings":{"name":"pum-8579","time":"1 month","session":false,"path":"1","key":""}}],"triggers":[{"type":"click_open","settings":{"extra_selectors":"","cookie_name":["pum-8579"]}}],"mobile_disabled":null,"tablet_disabled":null,"meta":{"display":{"stackable":false,"overlay_disabled":false,"scrollable_content":false,"disable_reposition":false,"size":"medium","responsive_min_width":"0%","responsive_min_width_unit":false,"responsive_max_width":"100%","responsive_max_width_unit":false,"custom_width":"640px","custom_width_unit":false,"custom_height":"380px","custom_height_unit":false,"custom_height_auto":false,"location":"center top","position_from_trigger":false,"position_top":"100","position_left":"0","position_bottom":"0","position_right":"0","position_fixed":false,"animation_type":"fade","animation_speed":"350","animation_origin":"center top","overlay_zindex":false,"zindex":"1999999999"},"close":{"text":"","button_delay":"0","overlay_click":false,"esc_press":false,"f4_press":false},"click_open":[]}}" role="dialog" aria-modal="false" aria-labelledby="pum_popup_title_8579"> <div id="popmake-8579" class="pum-container popmake theme-7261 pum-responsive pum-responsive-medium responsive size-medium"> <div id="pum_popup_title_8579" class="pum-title popmake-title"> Changing the Compatibility Settings for Brother Fax Machine </div> <div class="pum-content popmake-content" tabindex="0"> <p>To send a fax via VoIP on a late model Brother fax machine, you will need to change the compatibility settings. To do so, follow either Option A or Option B, depending on your fax machine model.</p> <p><strong>Option A:</strong></p> <ol> <li>Press <em>Menu</em>, then select <em>Fax.</em></li> <li>Navigate to <em>Miscellaneous</em>, then <em>Compatibility</em>.</li> <li>Select <em>Basic</em> for VoIP or <em>Basic</em>*.</li> </ol> <p><strong>Option B:</strong></p> <ol> <li>Press the <em>MENU > </em>2 <em>(Fax)</em> > 0 <em>(Miscellaneous)</em> > 1 <em>(Compatibility)</em>.</li> <li>Press the UP OR DOWN ARROW key to select <em>Basic</em> (for VoIP).</li> <li>Press <em>OK</em>.</li> <li>Press <em>STOP/EXIT</em>.</li> </ol> </div> <button type="button" class="pum-close popmake-close" aria-label="Close"> CLOSE </button> </div> </div> <link rel='stylesheet' id='wp-block-library-css' href='https://www.premierphoneplus.com/wp-includes/css/dist/block-library/style.min.css?ver=6.5.5' type='text/css' media='none' onload="media='all'" /> <style id='wp-block-library-inline-css' type='text/css'> .has-text-align-justify{text-align:justify;} </style> <script type="text/javascript" src="https://www.premierphoneplus.com/wp-content/plugins/contact-form-7/includes/swv/js/index.js?ver=5.9.5" id="swv-js"></script> <script type="text/javascript" id="contact-form-7-js-extra"> /* <![CDATA[ */ var wpcf7 = {"api":{"root":"https:\/\/www.premierphoneplus.com\/wp-json\/","namespace":"contact-form-7\/v1"}}; 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