Using Your PHONE PLUS Desktop Softphone
To begin, log into the PHONE PLUS Manager Portal using the link at the top of the page. If you do not have, or have forgotten your log in credentials, please email Tech@PremierCompanies.com or call 615-591-3400 ext 4.
Once logged in, go to the top right hand corner. You will see a dropdown menu that says Apps. Click on the drop down menu and select Web Phone.
You will be shown a few basic instructions. Click Next, then Done to close them out.
The first thing we see is the Contacts tab. You can press the magnifying glass icon to search for specific contacts, extensions, or telephone numbers.
The icon to the right with three horizontal lines allows you to sort your contacts.
The icon of the plus sign on the right allows you to add new contacts.
The next tab to the right is the Voicemail tab. Voicemails are set up to be automatically deleted in the system once they are sent to your email, but this can be changed.
The next tab to the right is Call History. From here you can view all your inbound, outbound, and missed calls.
The tab on the far right is for Messages. From here you can instant message your coworkers. If you are interested in being able to text all cell phone numbers, please contact us about PHONE PLUS Text pricing.
To make an outbound call, simply press the orange plus sign icon, then the phone keypad.
Enter the number you wish to call by either clicking on the numbers with your mouse, or typing them in via keyboard, and press the green circle button to be connected, and the red circle button to end a call.
Let’s see what an incoming call looks like.
When a call comes in, you have an option to answer, ignore, or reject the call.
While on a call, you can mute yourself, put the caller on hold to hear HOLD PLUS marketing messages, view the dial pad to press additional numbers for an auto attendant, add an additional call to the conversation, transfer the call, or park the call for a coworker to pick up later.
Please note, if you also have a physical phone with us that is set as the same extension, you can press the switch phone icon, and the call will be transferred to your physical phone.
If you are on a call and wish to transfer the call to a coworker or a different telephone number press the Transfer button.
From here, you can choose to transfer the call to one of your contacts, or dial the number yourself. In this video, we will choose from contacts. Currently, my only contacts are my coworkers.
A small phone icon will indicate which of your contacts are online and available for call transfer. Green will indicate online and gray will indicate offline.
Select the contact you wish to direct the call transfer to.
You will be given two transfer options: a blind transfer and an assisted transfer. If you select blind transfer, the call will be directed straight to the contact you selected, and your current call will end.
If you select assisted transfer, the caller will be placed on hold as you ring the desired recipient’s phone. Before the recipient picks up, you have the choice to cancel the transfer if you wish.
Once the desired recipient answers your call, you can inform them you are transferring a call to them, then press the Complete Transfer button.
This will end the call on your line, and transfer the caller to the new destination.
If you have any questions, please email Tech@PremierCompanies.com or call 615-591-3400 ext 4.