If you are having call quality issues, please reach out to your current internet provider and let them know as call quality issues are due to slow internet connection such as slow download speed, high jitter time, high ping time, and packet capture loss.

If your internet connection is down, your VOIP phones will not ring, but your phone system is still answering calls, and handling your clients questions.

The PHONE PLUS Mobile App will allow your smart phone to serve as one of your in-store phones in the event of internet going down, or should you desire to work remotely. To find out more about the PHONE PLUS Mobile App and other add-on features CLICK HERE.

If your fax is not working, please confirm that PHONE PLUS is your fax service provider.

1. Is it your inbound faxing, outbound faxing, or both?
2. Please have a test fax sent to you. Was it delivered successfully?
3. If yes, please check your spam folder in your email.
4. If no, please confirm the sender is using the correct fax number.

If the problem persists, please email tech@premiercompanies.com

Only one handset is not working:

Please locate the Yealink cordless phone interface (see image), unplug it from power for 10 seconds, plug it back into power. Please also take the problem phone in your hand, hold the red “end” button for 5 seconds to power the phone off, wait 2 minutes, then hold the Red “end” button for 5 seconds to turn the problem phone back on. Please test and see if the problem persists.

All handsets are not working:

All of them, please locate the Yealink cordless phone interface, unplug it from power for 10 seconds, plug it back into power, and test again after waiting 5 minutes.

If the issue is not resolved, see below.

1. Phone not ringing on inbound calls – Please make sure you have turned off, and back on both the Yealink phone interface, and the problem handset. If the problem persists, please check to see if your phone has the “Do Not Disturb (DND)” enabled. If so, it will have this icon in the top left corner. To disable DND, please press the middle OK button, go to Call Features > Do Not Disturb and press the top right button > press the left arrow until you see the word Disabled > click the top right button that says Save. If the problem persists, please email tech@premiercompanies.com.
2. Phone not dialing outbound calls – Please make a test call to multiple other phones to see if the issue might be on the receiving end. Please make test calls both with and without an area code. If the problem persists, please email tech@premiercompanies.com
3. Call quality issues – Please reach out to your current internet provider and let them know as call quality issues are due to slow internet connection such as slow download speed, high jitter time, high ping time, and packet loss. 
4. Earpiece volume issues – While in a live conversation press the right circle arrow to increase the volume or press the left circle arrow to lower the volume.

Tech@PremierCompanies.com | 800-298-2222 x4

Live support is available 9am to 5pm CST weekdays. Email and phone are monitored after hours and weekends.
Emergencies will receive prompt response.

SUPPORT TEAM:

Jordan Grindell
(615)591-3400 x234
Jordan@PremierCompanies.com

Jarrett Owens
(615)591-3400 x248
Jarrett@PremierCompanies.com

SALES:

Mark Bortz
(615)591-3400 x222
Mark@PremierCompanies.com

Please note, you will need to do this on all phones you wish to have this number blocked.

To block a number, there are two options:

1. Select Menu > Call History > Locate the telephone number of the caller > Options > then select Add to Blocklist.

2. Menu > Settings > Telephony > Blocklist > New Entry > then load the phone number you want to block and save.