Now, let’s test your desk phone to see that it’s working properly.

On the paper install guide we provided, you’ll find a telephone number. This is the temporary telephone number that we’ve assigned to your PHONE PLUS system.

Let’s place a test call by dialing that phone number. 

Once your call is connected, press “9” to confirm that all three of your new Yealink handsets ring.

Answer the incoming call by picking up one of the handsets.

Let’s test the feature to transfer calls to the UPS 800# by pressing the “TRAN” button in the lower left corner, then dial “1 – 0” on the key pad, then press the dash (-) button in the top right corner labeled “Transfer”. 

Your test call will be seamlessly transferred to UPS.

*Please note: a very small percentage of stores will not be able to call forward their number using option A. If Option A is unsuccessful, Option B or Option C can be used.

Option A: Use one of your old telephones and confirm you are calling out on line 1.
Enter ‘*72’ and wait three seconds, or listen for a short recorded message, then dial the temporary phone number from the install sheet included in your package.
Be sure to include a ‘1’, then the area code, then the seven digit temporary number.
You will hear a confirmation tone or a short message confirming your published number is now forwarded (this verification varies by provider).
From a mobile phone, call your published number to assure you are now hearing the PHONE PLUS greeting message, and once again press ‘9’ to assure all three phones are ringing.

*Please note: a very small percentage will not be able to call forward their number using option A. If Option A was unsuccessful, please move on to either Option B or Option C.

Option B: Call your current dial tone provider directly and ask to manually call-forward your published number to the temporary number.
Do not hang up the call until you have tested the number by calling your published number from a mobile phone and you are hearing the PHONE PLUS greeting message.

Option C: Log in through your online account that you have with your current dial tone provider and call forward your main line to the temporary number we provided.
Please make sure to test that call forwarding is complete by calling your main phone number, and making sure you hear the PHONE PLUS main greeting. 

We encourage you to call your published number and listen to all of your new messaging.  If any changes are needed, you can notify us by visiting PremierPHONEPLUS.com/PPscripts.

Using Your Deskphone Instructions

If you have any questions or need help, please email tech@premiercompanies.com

Enjoy the relief, increased productivity, and improved customer experience with your new PHONE PLUS service.