Seamlessly transfer calls to UPS and Amazon 800 numbers without the phone in your store ever ringing.

Learn more in this video →

Get Started with PHONE PLUS

PHONE PLUS Features

“Getting the customer to the right department is
just a button press away. Very much worth it.
Service is wonderful and meets all expectations.”

John Hughes, The UPS Store 2735

“With PHONE PLUS you will save time, reduce headaches, and enhance your image in the
eyes of the customer.”

Aaron Gersh, The UPS Store Multi-Center Owner

“With PHONE PLUS most customer questions get answered without the phone ever ringing.”

Thomas Conway, The UPS Store 2450

What does PHONE PLUS Sound Like?

Auto Attendant

Main greeting and press options customized to your store:

Location and store hours: 

Additional information and press options:

Message On Hold

Educate callers waiting on hold with branded marketing messages:

Special offers and seasonal updates: 

Additional product and service information:

The Investment

 

Your monthly PHONE PLUS investment is only $100.

PHONE PLUS will retain your published telephone number and replace paying for 2 voice lines (Many times this is a $70 to $150 monthly savings).

Purchase 3 new Yealink phones for only $350.
(Choose cordless/callerID/speaker/belt clip or desktop phones)

click to sign up or learn more

Listen to The UPS Store Owners’ Insights:

With thousands of PHONE PLUS phones in UPS Stores, answering tens of thousands of calls daily around the country, employees are more productive, customers receive quicker answers and store profits are growing. Listen to what other small business owners are saying about PHONE PLUS.

Don Grout

The UPS Store #4978

Somerville, MA

To hear PHONE PLUS, call (617) 591-0199

 

 

Sarah Segura

The UPS Store #4617

Pleasonton, TX

To hear PHONE PLUS, call (830) 569-8877

Matt McGovern

The UPS Store #3626

Henderson, NV

To hear PHONE PLUS, call (702) 897-9991

Daren Thompson

The UPS Store #2891

Franklin, TN

To hear PHONE PLUS, call (615) 771-2120

Frequently Asked Questions

Can I keep my current phone number?
YES, your callers will call your same published number.  After your number is transferred to PHONE PLUS, you’ll eliminate the cost for both your published number and your roll-over numbers with your current dial tone provider.
Does the phone in my store ring when a customer calls?
It can, most prefer the caller first hear your custom greeting message offering options to direct their call or get answers to their questions. If the caller elects to speak with a team member, your phones will begin to ring in the office and the caller will hear your targeted HOLD PLUS marketing messages.
How many phone lines can it handle?
PHONE PLUS provides 5 talk paths, or effectively 5 lines.
Who writes and records the greeting messages?
We have written thousands of messages for The UPS Stores. We provide you a starter template and enable you to update or change the messages at no cost.  All messages are written and produced using our professional writers and voice actors.
How many prompt messages can we use?
A telephone dial pad allows for up to 9 options. We recommend you not offer more that 3 to 4 options.
What type messages can be delivered?
With our INFORMATION MAIL BOXES you can provide answers to common questions with a recorded message. Popular messages are store location and hours, latest pick-up time, fax number, web/email address and notary availability.
Can a caller elect at any time to talk with someone?
YES… during the main greeting or any of the recorded messages, a caller can press ‘9’ or the key you designate and be transferred to a team member. While your phones are ringing, your caller is being educated with your targeted, UPS Store branded HOLD PLUS marketing messages.
What does the caller hear while they are being transferred?
Your callers will hear UPS Store – HOLD PLUS marketing messages that effectively promote UPS Store products and services.
What is the cost?
Your monthly PHONE PLUS investment is only $100 and includes everything you need.
What if the phone rings and we’re too busy to answer it?
Your phones will ring 6 times before the call is directed to your voice mail enabling the caller to leave you a message. Then your voicemail text and audio messages are delivered via email, enabling you to read, listen, delete, save or forward your message.
Can you transfer a call from one phone to another?
Yes, when you are on a call, you can transfer that call to another user.  As well, if you are speaking with a customer who needs UPS, you can transfer them directly to the UPS 800#.  Same with customers needing AMAZON.
How do we retrieve a voice mail message?
All voicemail messages are sent as text and audio files to your email.
Who installs the system?
We ship the telephones to you via UPS. Once they arrive, a simple 3 step process will guide you through plugging the phones in.  This process is typically completed within 15-20 minutes.
Do I need any special phone lines?
NO, your current standard phone lines will be discontinued and your dial tone service will come to you through your internet connection.
What do we do if we need technical support?
Your PHONE PLUS Support Team is available weekdays 9-5 and monitors the 800# messages 24/7
Are you a The UPS Store approved vendor?
We are NOT an approved vendor.  We’ve applied for that approval several times with a reply stating that telephone service is “not something we currently support through the approved vendor program.”  We’ve been instructed to relay that “stores may use the vendor of their choice without penalty.”
Is there a warranty on the phones?
The phones are covered under a 1 year manufactures replacement warranty.
Can we purchase additional phones?
Yes, the UPS Store – PHONE PLUS package can be enhanced with as many phones as your store needs at only $100 per phone.  Cordless handsets or desk phones are available.
Can we customize the MAIN greeting to address holiday hours?
Yes, we offer a $10/mo add-on option called ‘PreGreet’ that enables you to add a  message before your MAIN greeting.  These messages can address holiday open/close, weather related issues or special marketing promotions.
What do I do with my fax line?
PHONE PLUS FAX service is only $20/mo and the one-time $100 interface unit allows you to use your current fax machine to send faxes.  Incoming faxes are delivered to your email.

Current Phone Lines

2 Lines, 3 Phones
$60-150/month
  • Only 2 Voice Lines
  • Rings Busy On 3rd call
  • Custom Auto Attendant
  • UPS Store branded HOLD PLUS Marketing On-Hold
  • Custom Voicemail
  • Callers Transferred to UPS or AMAZON
  • Custom UPS Store Press Messages
  • Voicemail Sent to Your Email
  • Award Winning Customer Support

PHONE PLUS

Up to 5 Lines, 1 Published Number, 3 Extensions
$100/month
  • Up to 5 Voice Calls
  • Never Rings Busy
  • Unlimited Custom Auto Attendant
  • UPS Store branded HOLD PLUS Marketing On-Hold
  • Custom Voicemail
  • Callers Seamlessly Transferred to UPS and AMAZON 800#’s
  • Custom UPS Store Press Messages
  • Voicemail Delivered to Your Email
  • Award-Winning Customer Support

Sign up for PHONE PLUS

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