A. Making an outbound call

Dial the telephone and press the bottom green talk button on the left.

B. Answering an incoming call

Press the bottom left talk button (answer).

C. Answer a second call on the same handset
  1. Press the top left button (answer).
  2. To hang up press the bottom red hang up button on the right.
  3. To talk with the original call – press the top right button (Unhold).
D. Place a caller on hold
  1. Press the top right button (options).
  2. Scroll down to HOLD.
  3. Press the center button to select.
  4. Press the top left button (Resume) to talk again.
E. Transfer to another handset extension
  1. Press the top right button (Options).
  2. Press the top right button a second time (Transfer).
  3. Dial the extension number.
  4. Press the top right button a third time (Transfer).
  5. Your call will be transferred to the other handset.
    F. Retrieve Voicemail

    When callers leave a voicemail message it is sent to your email as an audio file.
    The email will come from Premier@PremierPHONEPLUS.com, and will be labeled from “Premier’.
    If you do not see these coming to your main mailbox, please check your spam folder.

    G. Adjusting Volumes
    1. Volume while talking to a caller:
      While in a live conversation press the right circle arrow to increase the volume. press the left circle arrow to lower the volume.
    2. Volume of the ringer when a call is coming in:
      While NOT in a live conversation press the right circle arrow to increase the volume. press the left circle arrow to lower the volume
    H. Turning Off Auto Answer

    To turn off the auto answer function for a specific handset, click the middle OK button, click the Settings icon, then click Telephony, then select Auto Answer to uncheck the box and turn off auto answer. 

    I. Call Blocking

    Please note, you will need to do this on all phones you wish to have this number blocked.

    To block a number, there are two options:

    1. Select Menu > Call History > Locate the telephone number of the caller > Options > then select Add to Blocklist.

    2. Menu > Settings > Telephony > Blocklist > New Entry > then load the phone number you want to block and save.

    J. Call Forwarding

    There are three options for setting up call forwarding:

    1. Always Call forward  – Anytime your personal extension is called, the call will be forwarded to a number of your choosing.
    2. Busy Forward – Anytime your personal extension is called, but you are already on a call and busy, the call will be forwarded to the number of your choosing.
    3. No Answer Forward – If you do not answer a call, the call will be forwarded to a number of your choosing.

    To Turn ON Call Forwarding:

    Menu > Call features > Call forward > Select one of the three forwarding options you wish to use > Click the right arrow button to say Enabled > Click down to select the Target field > Enter a “1” followed by the ten digit phone number you wish to call forward to > Save

    To Turn OFF Call Forwarding:

    Menu > Call features > Call forward > Click Always(Disabled) > Click the right arrow button to say Disabled > Save